Tuesday, February 17, 2009

Double the Difference minus labor cost

We just booked a hotel in Miami through Hotwire for $209 per night.

However, once we found out who the booking was through, we decided to double check the price. As it turned out, booking directly through the hotel, was cheaper:

So, after researching their "double the difference" guarantee, we filled out their form to a link with the booking.
The next day, we got an email back rejecting the claim because it was an employee price.

Am I too cynical, do I think Hotwire is just trying fob us off hoping we will give up and not bother with the claim? After a quick google search for "hotwire double rate guarantee", the 4th link seems to indicate this is not the case:
Hotel "Best rate guarantee" programs, My experiences..... (2nd comment)

Time will tell - is this going to be another small claims experience?

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